Teams
Accounting
The Accounting team supports our clients in the day-to-day execution of financial accounting tasks. Typical responsibilities include processing of accounts payable and accounts receivable, general ledger activities, fixed asset accounting, reconciliations, support in monthly and yearly closing activities and preparation of internal reports and analyses. The work follows defined booking and documentation guidelines and is aligned with the relevant accounting frameworks, for example HGB, IFRS or local GAAP, depending on the client.
Team members work in the ERP and DMS of the clients and follow documented process descriptions, cut-off rules, checklists and approval workflows. Accuracy, adherence to deadlines and a high level of documentation quality are central. The team collaborates closely with Controlling, Finance Operations and the client’s local finance contacts.
Controlling
The Controlling team prepares and analyzes financial and operational data for planning, reporting and steering purposes. Typical tasks include preparation of standard and ad hoc reports, variance analyses, support in budget and forecast cycles, cost center and profit center evaluations as well as working with KPIs that are relevant for the client’s business model.
Work in Controlling is based on the client’s reporting logic, data models and governance rules. Team members use BI tools, CPM solutions and ERP data to prepare clear, structured information for management. Analytical thinking, a solid understanding of financial cause-and-effect relationships and careful handling of data are important elements of the work in this team.
Finance Operations
The Finance Operations team focuses on the design, execution and improvement of end-to-end finance processes in an offshoring and remote context. This includes support for the setup and stabilization of Shared Service structures, coordination of transitions, documentation of workflows and responsibilities, monitoring of SLAs and KPIs and participation in process improvement and automation initiatives.
Team members in Finance Operations work at the interface between Accounting, Controlling, IT and the client’s business units. They help to translate process requirements into clear operating procedures, identify optimization potential and support the implementation of new workflows and tools. The work requires structured thinking, a strong process mindset and the ability to communicate with different stakeholders.
Management
The Management team supports clients in the functional leadership and coordination of finance areas without taking any legal executive roles. This can include support for the functional steering of Accounting and Controlling teams, preparation and coordination of closing calendars, alignment of finance processes with group policies and acting as a central contact for finance-related questions within defined client entities.
Team members in this area bring advanced experience in financial management, coordination skills and the ability to connect operational details with overarching governance and reporting structures. They work closely with senior finance stakeholders at the client and with FiCoVision UG (haftungsbeschränkt) in Germany.
Interim
The Interim team focuses on time-limited assignments that address specific capacity gaps, project needs or transformation phases. Examples are support during month-end or year-end closes, clearing backlogs in specific areas, accompanying an ERP implementation or stabilizing selected processes for a defined period.
Assignments in Interim roles are usually clearly scoped with respect to tasks, duration and responsibilities. Team members need a strong capacity to adapt quickly to new client environments, to understand existing structures and to provide stable performance under defined timelines.
IT
The IT team supports our clients in the day-to-day execution of defined IT-related support, operational, and coordination tasks. Typical responsibilities include handling and follow-up of tickets, support in user and access management, maintenance of system and master data, documentation of incidents and activities, execution of standardized review and quality assurance steps, and operational support for rollouts, migrations, and the stabilization of cloud-based applications and processes.
Team members work in the client’s ticketing systems, admin environments, and documentation tools and follow defined procedures, escalation rules, approval workflows, and service expectations. A structured way of working, clear documentation, reliability, and a strong service mindset are essential. The team collaborates closely with the client’s business users, software providers, and internal interfaces to ensure stable and efficient support in modern, cloud-based system landscapes.
Customer Support
The Customer Support team manages defined service and support processes for our clients in the day-to-day operation of their customer-facing activities. Typical responsibilities include recording, categorizing, and handling incoming inquiries via the specified channels, case-related communication based on defined guidelines and knowledge resources, maintenance of case, master, and status data in the client’s systems, coordination of escalations and handovers, and preparation of service-related reports and quality overviews.
Team members work in the client’s CRM, helpdesk, and communication systems and follow documented workflows, response standards, escalation paths, and service level requirements. Clear communication, responsiveness, accuracy, and a customer-oriented mindset are central to the work. The team collaborates closely with operational interfaces on the client side to support high service quality, reliable response times, and a consistent customer experience.
